Questions
The Filter
What is filtered out of the water?
Our filter is independently tested to NSF 42 Standard for the reductions of Chlorine and particulate which includes:
- Removal of Chlorine (Taste & Odor) - A chlorine reduction claim means the system reduces the concentration of chlorine in the water. The current NSF 42 Standard is 50% or greater reduction. The Hydros Multi FilterTM reduces chlorine by over 90% for a volume of 40 gallons. *For best results do not filter more than 5 gallon a day.
- Removal of Sediment - A performance claim for Particulate removal means the system removes sediment of a certain size based on the following classes: Unlike Other Filtering Bottles – The Hydros Multi Filter removes Particulate at Class 1 - NSF 42 Levels.
Which means it removes particulate upto 100x smaller than the leading filtering bottle rated at Class VI.
Class I - Reduces 85% of particles 0.5 to < 1 microns in size
Class II - Reduces 85% of particles 1 to < 5 microns in size
Class III - Reduces 85% of particles 5 to < 15 microns in size
Class IV - Reduces 85% of particles 15 to < 30 microns in size
Class V - Reduces 85% of particles 30 to < 50 microns in size
Class VI - Reduces 85% of particles equal to or greater than 50 microns in size
NOTE: The Hydros Multi FilterTM is not intended to purify water. Do not use with water that is microbiologically unsafe or of unknown quality with adequate disinfection before or after the system. Individuals requiring water of special microbiological purity should follow the advice of their doctor. The contaminants or other substances reduced or removed by this water treatment device may not necessarily be in all users' water.
See Performance Sheets below for all details:
Bottle
Slim Pitchers / Pitchers
The system has been tested according to NSF/ANSI 42 for reduction of substances listed. The concentration of each substance listed when entering the filtering system was reduced to a concentration of less than the permissible limit for water leaving the system, as specified in NSF/ANSI 42.
Testing was performed under standard laboratory conditions at a flow rate of 0.5 gallons/minute. The substances removed or reduced by this water treatment device are not necessarily in all users' water. Filter performance may vary based on local water conditions.
The Hydros Bottle Water Filtration system has been independently tested by Torrent Labs (accredited by the ANSI-ASQ National Accreditation Board) against NSF/ANSI Standard 42 for the reduction of chlorine (taste and odor) and particulate reduction (Class 1).
Do I need to buy separate filters for the bottle, slim pitcher and pitcher?
No, all Hydros vessels use the same Hydros Multi Filter and are installed in each using a similar snap in functionality into the bottom of the lid or Rocker-Cap.
What are the filters made of?
Hydros Multi Filters are made of only 100% coconut shell carbon in a BPA free casing.
Whats not in our filters?
We don't use Ion Exchange Resin or plastic micro beads that are used in some water filtration systems because they can pollute our oceans.
Want to learn more about Ion exchange resins / plastic micro-beads ? Click Here.
How often should the filters be replaced?
We recommend changing the filter every 2 months or every 40 gallons. In day-to-day usage reaching this 40 gallon limit would be equivalent to drinking Ten - 8 Ounce glasses of water a day for 2 Months. Depending on your Hydros vessel this would mean
- If filling 4.25+ times daily for the bottle
- If filling 2.1+ times daily for the slim pitcher
- If filling 1.3+ times daily for the pitcher.
Please follow this link to learn about our filter recycling program
What temperature limits are recommended for the filtering water?
DO NOT use with hot water or water above 32C/90F.
Also, do not freeze the vessels or the filter.
What is the best way to fill the vessels using the Hydros Multi Filter?
Find Your Flow – After only a few uses, most people will find that just right flow rate for optimal fast-flo filtration is somewhere about 1 oz. per second. If your filter seems like it has slowed down, try shaking a little and simply placing back in any Hydros vessel.
Is it normal for black specs to be seen in my filtered water the first few fills?
Yes, these are perfectly safe specs of the 100% coconut shell carbon flowing out of the filter. You can use the first few fills to water your plants if this bothers you.
What should I do if my filterseems like it is slowing down ?
Simply, remove it, shake a few times and re-install.
How does Hydros compare to other slim pitchers and pitchers?
Care and Usage
How do you set up and use the vessel?
1. Remove filter & hand-wash vessel and cap/lid with mild soap and rinse well.
2. Flush filter with cold water for 15 seconds. Carbon dust flush is normal – wipe off any dust residue.
3. Snap filter into any Hydros vessel.
4. Screw cap/lid back on vessel firmly and fill with cold water at a flow of about 1 ounce per second – carbon dust and slower flow is normal first few fills – you can discard or use to water plants.
5. Filter replacement is essential for product to perform as represented – Replace your filter every 2 months or 40 gallons. For best results filter no more than 5 gallons daily.
Not intended for use with any beverages other than water.
How do you clean the vessel?
Always remove the filter before cleaning.
Only the bottle can be washed in the dishwasher on the top rack or hand washed with mild soap.
The Slim Pitcher and Pitcher are not dishwasher-safe and should be hand-washed using mild soap. Our cleaning brush makes clean-up easy.
The Rocker-Cap and Lid and all its components should be hand-washed periodically for best results.
DO NOT wash filter.
What is the best way to store the vessel when not in use?
Empty water from Hydros bottle before storing. Avoid leaving in warm environments for long periods of time and loosen cap from the bottle to prevent odors.
It is recommended to store your Hydros system in the refrigerator to have access to cold, great tasting water. If you store your Hydros system outside the refrigerator, we recommend that you keep in a cool place and out of the sunlight. Replace any filtered water that has been sitting for several days.
What materials are used for the Hydros vessels and cap/lids?
Hydros vessels, filters and components are all made from BPA FREE materials and components.
What are the dimensions of the vessels and accessories?
Bottle
3.1” length x 4.2” width x 9.4” height
Weighs 0.5 lbs unfilled
Slim Pitcher:
4.2” length x 4.2” width x 10.6” height
Weighs 0.82 lbs unfilled
Pitcher:
6.” length x 5.25” width x 10.8” height
Weighs 1.05 lbs. unfilled
Orders
How might my order be impacted by COVID-19?
Due to COVID-19, we have noticed that major shipping carriers are overrun. This has led to delays and errors which are out of our control.
We have experienced errors with package tracking, with some packages marked as delivered that are actually still in transit. In these cases the customers packages are still arriving, just later than expected.
Because of the nationwide confusion, shipping claims and the resolution process are taking longer than usual. If there is a shipping issue that arises, it can take up to four (4) weeks to navigate the claims process and locate your package. We will be happy to assist you at cs@hydroslife.com, and we appreciate your patience during this unprecedented time.
What's the status of my order?
Once your order has been placed you will receive an email confirmation stating the specifics of the order. If you have not received this order confirmation email, please call us at +1 (800) 413-0027 or email us at cs@hydroslife.com.
Additionally, within 4-5 business days, you will receive an email notifying you that the order has been shipped which will include tracking information.
What is the warranty and return policy?
We strive to deliver the best quality products in the best condition. If you're unhappy, we want to make it right. Please fill out the form here and we will be in touch.
Please note that we charge a $1 restocking fee per unopened returned item, and that the cost of shipping the returned items is the responsibility of the customer. We appreciate your support and understanding!
Who do I contact for retail inquiries?
Please contact us at sales@hydroslife.com.
Who do I contact about custom orders - or placing my logo on Hydros vessels?
For custom orders, including adding personalized logos or designs, please contact us at sales@hydroslife.com
Where do you ship?
Hydros currently only ships to the continental USA .
What does shipping cost?
Hydros offers FREE STANDARD SHIPPING over $50 to any destination in continental USA with 5-8 business day delivery.
A fixed fee of $ 6 is charged for all orders under $50 with standard delivery to any destination in continental USA.
Can I purchase gift cards?
E-Gift Cards are available for purchase here in $25, $50 and $100 values.
Please note they are non-refundable and have an expiration date of 1 year.
Once you have placed your order for a e-gift card, you will receive an email with the gift code and an option to print in case you are presenting this to a friend or loved one.
What forms of payment do you accept online?
Through our website we accept all Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.
Additionally, we accept Amazon Pay, Apple Pay and PayPal.
Inquiries
For press inquiries please contact cs@hydroslife.com.
For retailers interested in carrying Hydros products, please contact sales@hydroslife.com
Order Hydros products with custom designs or logos, contact sales@hydroslife.com
