Frequently Asked Questions


What is filtered out?

Do I need to buy separate filters for the bottle, carafe, and pitcher?

What is in our filters?

What’s not in our filters?

How often should the filters be replaced?

What temperature limits are recommended for the filtering water?

What is the best way to fill the vessels using the Hydros Multi FilterTM?

Is it normal for black specks to be seen in my filtered water the first few fills?

What should I do if my filter seems like it is slowing down?

How do you set up vessel?

How to use vessel?

How do you clean the vessel?

What is the best way to store the vessel when not in use?

The Rocker Cap on my bottle seems to leak a little?

What materials are used for the Hydros vessels and cap/lids?

What are the dimensions of the vessels and accessories?

What's the status of my order?

What is the warranty and return policy?

Where do you ship?

What does shipping cost?

Can I purchase gift cards?

What forms of payment do you accept online?


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